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This topic contains 2 replies, has 2 voices, and was last updated by  chrisgordon75 2 weeks ago.

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  • #47457

    chrisgordon75
    Participant

    Hi

    Sorry for this being an install issue but I have spent several hours on it. I installed theme but on live preview and activation I get white screen totally (does not actually activate)

    I have disabled and renamed the plugins folder…no effect, I have spent an hour on to my host…who checked settings against what is needed, and still could not figure it. They seemed to think issue on the theme. On world press 4.9.1

    Please can someone help? I have used the upload from WP admin and also from FTP

    #47458

    Joshua
    Keymaster

    What version of PHP are you using? Fusion and Elementor both require supported versions of PHP (5.6+).

    A white screen on install usually means some kind of server error. If you check server error logs, this should give the actual error and we can narrow down the problem.

    #47459

    chrisgordon75
    Participant

    solved, thanks. After 2 hours of me talking to host, they realised php was 5.4!!!

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