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This topic contains 19 replies, has 2 voices, and was last updated by  heuer 6 days ago.

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  • #46967

    heuer
    Participant

    photogallery-thumbnail on page A opens lightbox, but clicking the close-button in lightbox (or anywhere outside the img) opens media-file page instead of page A.
    thanks!

    #46970

    Joshua
    Keymaster

    Hi heuer,

    Could you link to the page with the issue? Thanks!

    #46974

    heuer
    Participant

    sorry:

    http://slowherb-naturkosmetik.com/test/

    in Elementor the link back works, but not in normal pageview.
    I tried disabling all unnecessary plugins – no effect.

    #46979

    Joshua
    Keymaster

    I see what you’re saying. This is the default gallery provided in Elementor, right? No other non-theme plugins have been added?

    Could you try disabling AJAX and let me know if this resolves the issue? IF so, you can re-enable it, but this will help us narrow down the issue and provide a fix.

    #46982

    heuer
    Participant

    disabled ajax with the heartbeat plugin – is that right? same effect.

    #46985

    Joshua
    Keymaster

    No sorry- this should be under theme options in Customizer->Loading. Could you switch the AJAX toggle to off and let me know if it starts working?

    If not, could you privately post login credentials?

    #46987

    heuer
    Participant

    that resolved it! default elementor gallery is working fine when ajax is turned off.

    #46989

    Joshua
    Keymaster

    Ok, let me see if we can find a fix for this. I’ll set this to pending and hopefully put out an update within the next few days.

    #47468

    heuer
    Participant

    Hi Joshua, have you finally found a stable fix for this? Im asking because I have other problems with woocommerce that may be related. In Firefox & Chrome everything works fine but Safari has Shop related problems (tested only on mac)
    here is a link: http://slowherb-naturkosmetik.com/shop/
    Its not possible to add to cart, come back to shop etc.
    Thanks in advance & best Johannes

    #47471

    Joshua
    Keymaster

    Sorry I didn’t update back here before. The gallery issue was resolved a while ago. If you still have issues with the latest version of Fusion, feel free to post back.

    I’m not seeing any problems in Safari on OSX with your shop. Is this only with the AJAX feature turned on?

    #47474

    heuer
    Participant

    testing on three machines i finally found it! – seems that in Safari you have to be a quick clicker!!
    so if you cliiick on a button in the webshop slowly – nothing happens.
    It has to be a speedy click (or better a clk), and everything is fine.
    And for the AJAX feature in Customizer->Loading: the ajax on-off switch is gone in the last version, right?

    so maybe there is a solution for slow-clickers like me.

    #47478

    Joshua
    Keymaster

    The AJAX on-off should still be there. You might have to upgrade both Fusion, Elementor, and Kirki if it’s not showing.

    As for the click issue, could you try updating your Fusion version first? I see a javascript error on your page which may be resolved by upgrading. If that doesn’t work, this may be an issue to bring up with Woocommerce.

    #47482

    heuer
    Participant

    Upgraded Fusion, Elementor, (also Elementor Pro) and Kirki to the most current version – no effect.
    As for the click-issue, i´m quite sure its Fusion-specific. there are no such problems when i change to another theme.
    should i upload a screenshot of the screen with the missing AJAX switch?

    #47486

    Joshua
    Keymaster

    The gallery issue is definitely Fusion specific, but should have been resolved.

    Please try refreshing your browser cache and checking the customizer again for the missing content. If that doesn’t work please post your login credentials privately.

    #47491

    heuer
    Participant
    This reply has been marked as private.
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