Home Forums Etch Etch: Previews showing a 404 error on team page

This topic contains 7 replies, has 2 voices, and was last updated by  Joshua 3 weeks ago.

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  • #47950

    eadcock
    Participant

    Hello Joshua,

    Since I’ve updated the template and the visual composer, the preview goes to a 404 error page. It does not do this for blog posts or pages. Looks like it’s only effecting custom post types. Any ideas on what could be causing this? I am running an event calendar plugin which also utilizes custom post types. I’ve tried disabling in case it’s causing the issue but the problem is still happening. Our site is cloud4good.com

    #47951

    eadcock
    Participant

    Clarification: This only happens when the team member is published for the first time. Preview works fine when in draft form. I’ve already reset my permalinks settings. Other than the composer and template update, there hasn’t been any changes to the site.

    #47952

    Joshua
    Keymaster

    Could you try going to Settings->Permalinks and updating to see if this resolves the issue?

    If not, please privately post your credentials so I can take a look.

    #47953

    eadcock
    Participant
    This reply has been marked as private.
    #47955

    Joshua
    Keymaster

    I was able to access preview for the custom post type “Success Stories,” under the posts “EPC” (draft) and “Urban Institute.”

    Are you still not able to see previews for these pages? If not, you may try refreshing your cache to see if this is the issue.

    #47956

    eadcock
    Participant

    I’ve tried refreshing my cache and updating my password and logging out and back in several times and I’m still getting a 404 error on all success stories and team pages in Chrome (Version 66.0.3359.139) and Safari (Version 11.1). What browser are you able to access the previews with?

    #47958

    Joshua
    Keymaster

    Chrome, but 404s won’t be browser related.

    Can you try from a different computer and/or network?

    I’ll post the preview links privately just to make sure we’re on the same page.

    #47959

    Joshua
    Keymaster
    This reply has been marked as private.
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