Please understand that support is not required by ThemeLuxe or Envato. It is a complementary service that we offer to better our themes. That being said, we’ll do our best to help you out with any theme related issues. Bugs and minor theme modifications are allowed, but third party plugins and major design changes fall outside the scope of this forum.
We will do our best to respond to you in a timely manner Monday through Friday. Unless you have content to add to your thread, please don’t bump the request as this will put you at the back of the support queue. If it’s been more than 3 business days, then feel free to bump.
Please read the documentation thoroughly before posting. Additionally take a look around the forum as many questions have already been answered. When posting be prepared to provide a link to your site and be as specific as possible with any issues you’re having.